CRM data can also be accessed via Microsoft Outlook or by using a mobile device.ĭynamics 365 CRM uses SQL server as its core CRM database which offers unrivalled speed, security and performance and is one of the pre-requisites to install Dynamics 365.ĭownload the Microsoft Dynamics 365 CRM brouchure Dynamics CRM Overview Users of Dynamics CRM are able to access customer data using either the Cloud SaaS version (using a web browser such as Chrome or Internet Explorer) or by using the on-premise version, where the customer database is deployed on your servers. The CRM element of Dynamics 365 enables you to manage sales leads, manage sales pipeline and opportunities, generate new leads using the marketing module (app), and provides customers with exceptional service using the customer service (help desk) module.
#What is microsoft dynamics crm software
Microsoft Dynamics CRM (now known as Dynamics 365) is a Customer Relationship Management (CRM) software solution that manages all interactions with customers, prospects, stakeholders and all other contacts for your company.ĭynamics CRM stores all customer interactions in a shared database across your business and manages sales, marketing, customer service, and customer support, all with seamless integration with Outlook and Microsoft Office 365. Senior Accounts Assistant Sage 50 Sage 200.What is Sage Intacct Dashboards and Reporting?.Sage 200 Commercials – Sage200cloud Module.Project Management with Project Service Automation.
Act CRM Pricing for On Premise and Cloud.Act! CRM Product and Features Comparison.